In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...

A few brilliant strokes of ingenuity, combined with a large dose of capitalism, made the e-retailer into the world’s cloud services leader. Read now When Connect was launched, many industry watchers, ...

Amazon.com is getting into the contact center service business with Tuesday's announcement that it will make its contact center service technology available to other businesses. Amazon said the new ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

This week the largest cloud computing vendor, AWS, is holding its 11 th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around ...

The Jobs Platform is expected to be open in 2026. Separately, the CEO of applications expects 10 million people to complete AI-related certifications by 2023. Dyson unveils a new AI robot vacuum, ...

A cloud experience orchestration leader and cloud computing company collaborate to reimagine customer engagement in the digital-first era SAN FRANCISCO, Jan. 10, 2023 /PRNewswire/ -- Genesys®, a ...

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services. In a bid to help enterprises offer better customer service and ...