Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Canadian insurer Manulife has been on a billion-dollar digital transformation journey over the past few years, leveraging the power of artificial intelligence (AI) to streamline its operations and ...

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...

Parloa's innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and ...

AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa's innovative AI Agent Management Platform (AMP) ushers in a ...