Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

The rise of remote work has been a game-changer for many businesses. However, keeping distributed teams engaged and aligned presents new challenges. Without a physical office space, achieving ...

Working from home, whether in a remote or hybrid job, has its benefits — but there are some things that can’t be replicated compared to working in an office. That’s something many workers are missing ...

Version 4.3 introduces advanced memory management enhancements for Remote Support clients and relays. These optimizations ...

Remote access software has become an essential tool for businesses and individuals alike, allowing them to manage and support devices from virtually anywhere. With more people working remotely and ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.