(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

Mystery shopping is a $1.5 billion industry that employs more than 1.5 million people worldwide. It has served for decades as a way for companies to measure the quality of the customer service their ...

The stats are worse than we might have thought: A software company conducted a “mystery shopper” test earlier this year, e-mailing online retailers to rate their customer service and responsiveness.

CNN Money/Fortune recently did a revealing (even entertaining), nonscientific customer service test. A reporter contacted eight household-name companies, including Zappos and Delta, with a complaint ...

Birchbox runs customers service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction. Birchbox Runs Customer Service Test on Snapchat ...

Customer service can make or break a business, especially if you've had a hard time gaining and retaining customers. Poor or unresponsive service can turn away even the most loyal shoppers, which ...