Firms are always comparing themselves to their competition, to their industry, even to different parts of their own firm. This process of evaluating yourself versus others is termed Benchmarking. It ...
Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...
The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K. Treasury ...
Like many large companies, Yahoo Inc. is adopting new IT service management processes detailed as part of the IT Infrastructure Library (ITIL) guidelines. One of its goals is reducing the need for IT ...
Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...
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