You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the launch of SolarWinds ® Service Desk Enterprise, a new ...

“Why yes, yes we do,” said every function in every department in every organization. And not just desktops and laptops and mobile phones, but scanners, scales, beacons, Software-as-a-Service (SaaS), ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in ...

Zendesk today announced that its popular help desk offering, which is used by Sony and Twitter among others, will become more worthwhile for large organizations with an enterprise plan scaled up for ...

The Department of Veterans Affairs has awarded General Dynamics Information Technology a potential five-year, $230.9 million contract to provide information technology support services for ...

NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

Capt. Bryan Bailey uses an on board computer to translate information received from a drop sonde into coordinates for a precision air drop March 18, 2010, at Altus Air Force Base, Okla. Captain Bailey ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The technologies in our personal lives — navigating Amazon for the first time, for example, ...

Unisys Corp. Federal Systems, Reston, Virginia, was awarded a $14,029,965 cost-no-fee, firm-fixed-price contract for an 18-month bridge to continue support for the Army Enterprise Service Desk. Bids ...

WASHINGTON, D.C. - It was announced 25 October 2010 that the Army and the Defense Information Systems Agency (DISA) recently agreed to initiate the migration of Army usersAca,!a,,c email addresses and ...