The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

Choosing a professional to manage your company’s network, hardware, and software is no easy task. How can you tell whether the skills listed in a person’s résumé reflect the tech expertise your ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Students are in a cyber security class at Washington State Community College where the college beginning in fall 2022 will be able to earn a one-year certificate in Cyber Security and Help Desk.

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

FRANKLIN, TN--(Marketwired - Jun 30, 2014) - UL Workplace Health & Safety, the industry's leading provider of workplace health and safety solutions, today announced that it has met the requirements ...

Doha, Qatar - 01 March 2015 - MEEZA, the leading Managed IT services and solutions provider in Qatar, has been certified by the Service Desk Institute (SDI) with 4 Star IT Service Desk Certification ( ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...