Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Where does confidence really come from, in the job interview? Most lists like the one you are about to read won’t tell you what you really need to know. But confidence - the ability to convey ...