ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike Rush TV discuss what the story uncovered about the city department's ...

There has been some confusion and miscommunication regarding these new smart meters, as some across our area are trying to avoid that opt-out fee.

Gary Damiano of Belmont knows one thing. His PG&E bills have been higher since his smart meter was installed in July. "There was no change in any of our usage at home. We didn't add any major ...

Rochester, N.Y. — RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints over billing and other issues. The ...

AUSTIN (KXAN) – It just kills Lori Latimer to let her plants die. “These are some Mother’s Day gifts,” she said. “I used to have beautiful pink and white flowers all over this one and now it’s just a ...

The exterior of the U.S. Courthouse for the 11th U.S. Circuit Court of Appeals in Atlanta, Georgia. (Mike Stewart/AP) (CN) — An attorney for two Florida homeowners attempted to convince a 11th Circuit ...

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...

Lucknow consumers allege UPPCL closes smart meter complaints without resolution, forcing them to manually obtain bills; officials face internal action. Consumers in Lucknow are voicing serious ...