There seems to be no end in sight for mass tech layoffs, as Verizon reportedly told a bunch of their customer service employees that layoffs were all but certain to hit their company next. If you’ve ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

WASHINGTON, DC (WUSA9) -- "To redeem your $54 please visit www.verizon54.com." It's the message Kellen Barranger recently received on his cell phone. "I got a voice mail from a phone number that ...

In September, Verizon said it had around 100,000 full-time employees, so the layoffs constitute about 13 percent of the ...

Having grown weary of writing about my own never-ending problems with Verizon, I’ve decided to hand the soapbox over today to Vinnie DeAngelis, IS manager at HSA Engineers & Scientists. (OK, quick ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...