We believe our acknowledgment in the Gartner Hype Cycle for ITSM, specifically in the Virtual Support Agent category, reflects our commitment to innovation in GenAI-powered support solutions.” — ...

When discussing intelligent automation, the topic often veers toward chatbots. The terms "chatbots" and "virtual support agents" (VSAs) are often used interchangeably. But are these two technologies ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Online customer support agents aren’t always human these days, and that’s generally frustrating for customers. But Xerox’s WDS division is announcing a customer support technology today with what it ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...

Demand for AI-based solutions that automate processes and assist human workers is skyrocketing — and for good reason. AI is poised to drive enormous economic value to the businesses that are able to ...

When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic. Levi Strauss is one of the world's largest apparel ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management ...

Google Cloud on Wednesday announced that it's offering a special version of Contact Center AI, software that helps businesses deploy virtual customer support agents, specifically for answering ...