NetSuite is the first of the Software as a Service (SaaS) vendors to introduce support for Apple’s vaunted iPhone. Called “SuitePhone,” it provides native support for Safari, the iPhone’s browser, as ...

You might have the best sales, marketing, and support teams on the planet, but without a solid customer relationship management (CRM) system, your business isn’t going to get very far. Thankfully, ...

Learn the top features offered in mobile CRM applications, plus how to use them, their benefits and which providers offer mobile apps. Benefits of mobile CRMs Drawbacks of mobile CRMs Enhances ...

Growing a small business requires strategic investments in areas that will make your processes simpler and more productive. A CRM (Customer Relationship Management) software application is one of the ...

At its first CRM customer summit, held this week in San Diego, Microsoft announced the availability of tools to integrate its Dynamics CRM application with competing ERP (enterprise resource planning) ...

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When I speak to people who are looking for a new customer relationship management system I always encourage them to focus more on the company, not just the product. Of course, the actual software is ...

This week, Epiphany will unveil an updated CRM suite that will blend heretofore standalone marketing, sales, and service modules. The goal is to offer sales or service agents a full view of customer ...

AUSTIN, Texas — Epicor Software Corp. has launched the multi-feature Epicor Service CRM mobile app for automotive service businesses. The mobile app is available for download through the App Store and ...

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Customer success, therefore, means more than sealing a deal. It is about always nurturing relationships, aligning teams and workflows, and making sure the teams have the systems they need to work with ...

As I write this, things are going from bad to worse with the COVID-19 crisis. With the high level of anxiety that comes with a stressful situation, and the equally high level of uncertainty, it’s easy ...