I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an alternative. I found ...

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com help her? Q: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at ...