In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Invisible Technologies founder Francis Pedraza shares advice about crafting the right business model, hiring the right team, ...

Without embracing new technologies, telecoms will remain commodity suppliers and keep missing out on opportunities to lead ...

Without strong frameworks for governance, data integrity and oversight, autonomous systems can lead to unintended operational ...

Business models based on ignorance are over, declares Klarna CEO, as he takes on "the product of the devil" that is the ...

Belco is offering its staff voluntary separation packages as the company seeks to reduce its operational costs. Wayne Caines, ...

When you move from gut to data, you gain clarity and make better hires over time. You’ll make fewer mis-hires (which can cost ...

The business process services firm argues that the days of simple labour arbitrage are gone as it pushes an ‘un-BPO’ strategy ...

Over the past decade, technology has become an increasingly integral part of modern business. Gone are the days when a… Read ...

Process intelligence is changing how enterprises operate by linking data and AI agents to deliver real-time, actionable ...

Business Process Management (BPM) provides organisations with a systematic approach to model, execute, analyse, and continuously improve their business processes. Traditionally, BPM practices focus on ...