HR professionals have made good use of best practice methodologies to help develop high performing organisations. ITIL has played a key role in providing a framework for effective service delivery, ...

ITpreneurs, the global leader in IT Service Management (ITSM) and IT governance training solutions, announced the launch of its internationally acclaimed, blended ITIL Expert Program ? the most ...

ITIL just happens to be the most trusted and best recognized framework for how to improve IT service management. BartKnight: There was a recent Network World story about an IDC survey that said about ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...