Unified Experience from Genesys and ServiceNow leverages the same industry-leading global coverage and resilience as the Genesys Cloud platform, ensuring your workforce can deliver a …

Workforce Management 8.5.2 Agent Help - ARK Workforce Management 8.5.2 Web for Agents Help - Classic Workforce Management 8.5.2 Web for Supervisors Help (IW) Workspace …

Nov 25, 2024 · Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees …

If none of the configured devices are present (or if the configuration list is empty), then the Genesys Softphone will select the audio devices using the priority that has been provided by …

With more than 6,000 employees serving customers in over 100 countries, Genesys is a truly global company. There’s a place for you at Genesys at one of our offices or in a remote work …

These pages introduce you to Workspace Desktop Edition, the Genesys agent desktop interface. Privilege- and role-driven capabilities, as well as features that focus on the needs of the user, …

Genesys Cloud allows your organization to provide cutting-edge tools to your employees that make work easier while providing better customer experiences. And with native AI included, …

Administrator grants the user the ability to log in as administrator and perform all the tasks available in Agent Workspace. Group Mailbox Administrator grants the user the ability to log in …

Agent Workspace supports keyboard navigation for all features, functions, options, and menus. If you do not use a mouse or if you are using a device for accessibility that needs keyboard …