Bryant Richardson on Why Cultural Intelligence is the New CX Strategy That Scales - CX-WISE Ep 36
41:08
YouTubeSprinklr
Bryant Richardson on Why Cultural Intelligence is the New CX Strategy That Scales - CX-WISE Ep 36
In this episode of CX-WISE, Bryant Richardson, CX strategist and transformation expert, joins host Nathan Bennett to explore how small and midsize businesses can scale customer experience without enterprise-level budgets. Bryant introduces the CRAFT Agilities Framework™, a CX model built on decades of work with global brands. From cultural ...
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